Effective and last updated: October 2, 2026
Thank you for supporting Trochia Ministries. This policy explains returns, refunds, shipping, and local pickup for purchases from our online store at store.trochia.org. Please review it before placing an order. It forms part of our Terms of Use.
Damaged defective or incorrect physical items
If a physical item arrives damaged, defective, or different from what you ordered, we will provide a replacement or a refund to your original payment method. This includes books, stickers, posters, study guides, workbooks, bundles, and other physical products we sell.
To report a problem:
- Email hello@trochia.org within 30 days after delivery or local pickup.
- Include your order number, a description of the problem, and a clear photo of the affected item. If damage involves the packaging, please include a photo of that as well.
- If you cannot provide a photo or locate your order number, contact us so we can help verify the purchase and review the issue.
Keep the item and packaging while we review your request. Do not send anything back unless we provide return instructions. If we require a return for a damaged, defective, or incorrect item, we will arrange return shipping at our expense. Any replacement will be sent at no additional shipping charge.
If a replacement is unavailable, we will refund the affected item, applicable taxes, and any shipping charges refundable under applicable law. If the entire order is affected and refunded, we will also refund the original standard shipping charge.
All other physical product sales are final
We do not accept change-of-mind returns or exchanges for physical products that arrive undamaged, free of defects, and as ordered. Please check product descriptions and your order details before paying. This restriction does not affect the remedies described above or rights provided by law.
Digital items and online courses
Digital items, including teaching videos, downloads, and digital access, and online courses are nonrefundable, except where a refund or other remedy is required by applicable law. This includes a change of mind or failure to use or complete the content.
If you cannot access a digital purchase, receive the wrong content, or notice an incorrect or duplicate charge, email hello@trochia.org so we can investigate and provide any required remedy. Online course access is also governed by our Terms of Use.
Payments and refunds
Stripe processes online course payments and donations. Square processes store purchases and other payments. Approved refunds are issued through the processor used for the original transaction to the original payment method. We will notify you when a refund is issued. The time it takes to appear depends on the processor, bank, or card issuer and any applicable legal deadline.
Donations are separate from purchases and are not subject to this policy’s final-sale restrictions. For an accidental, duplicate, or incorrect donation, email hello@trochia.org. See the Donations section of our Terms of Use for more information.
Shipping destinations and rates
We ship within the United States and internationally to destinations available at checkout. Shipping rates and available carrier options are shown before you pay. Review your shipping address carefully before submitting an order.
Processing and delivery times
Orders selected for shipping are dispatched within 5–10 business days after the order is placed and payment is received, unless a different dispatch period is clearly stated before purchase. Business days are Monday through Friday, excluding U.S. federal holidays.
This is the time needed to prepare and send your order, not the time it takes the carrier to deliver it. Transit time is additional and depends on the carrier, shipping method, destination, and any customs processing. Any delivery estimate shown at checkout is separate from processing time unless stated otherwise.
Shipping delays and cancellations
If we cannot ship within the promised period, we will notify you, provide a revised shipping date when available, and give you the option to agree to the delay or cancel the unshipped order for a prompt refund. We will obtain your consent where required by law. If required consent is not received, or we cannot fulfill the order, we will cancel the affected unshipped portion and refund the corresponding payment, including applicable taxes and shipping charges.
These cancellation and refund rights apply even when an item is otherwise a final sale.
Tracking and delivery problems
When your order ships, we will email tracking information if the carrier provides it. Tracking updates may take time to appear.
For an address correction, missing item, unexpected delay, or package that appears lost or delivered to the wrong address, email hello@trochia.org with your order number as soon as possible. We will review the issue and work with the carrier where appropriate. Address changes may not be possible after dispatch. This policy does not automatically make you responsible for a package simply because it has been handed to a carrier.
International orders
You are responsible for customs duties, import taxes, and clearance fees imposed on your order, except amounts already collected at checkout or costs we are required by law to bear. Customs processing can affect delivery times. Any mandatory consumer rights that apply in your country remain in effect.
Local pickup
Local pickup is available when offered at checkout. Follow the pickup location and instructions provided with your order, and wait for confirmation that it is ready before collecting it. The 30-day period for reporting a damaged, defective, or incorrect item begins on the day of pickup.
Your rights and questions
Nothing in this policy limits rights or remedies you have under applicable law. The final-sale restrictions and 30-day reporting period do not shorten any longer period or override any remedy the law provides, including for defects, nondelivery, or digital purchases.
For help with an order, return, refund, shipping, or pickup, contact Trochia Ministries at hello@trochia.org.