Effective: September 24, 2026 | Last updated: October 2, 2026
Trochia Ministries (“Trochia,” “we,” “us,” or “our”) operates trochia.org, its online courses, and the online store at store.trochia.org. Our store uses Square. This policy covers our handling of information across these services; Square also processes information under its own privacy notices. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, create an account, take a course, submit a form, subscribe to our emails, make a purchase or donation, or contact us.
For privacy questions or requests, contact hello@trochia.org.
Information we collect
We collect information you provide, information generated through your use of our services, and information received from the providers that help us operate them.
- Account information: Your name, email address, username, login credentials, and other profile information you provide when creating or managing an account on our website.
- Course information: Courses purchased or enrolled in, access records, lesson progress, completion status, and any quiz answers, assignments, or other responses you submit through our online courses.
- Purchase and donation information: Your name, email address, transaction amount and date, products or courses purchased, donation details, payment status, transaction identifiers, billing and shipping addresses, and any telephone number or delivery instructions you provide during checkout. We may receive limited payment details, such as card brand and last four digits, from Stripe or Square.
- Forms and communications: Information you enter in website forms, email subscriptions, support requests, or other messages, including your name, email address, and message contents.
- Technical and usage information: IP address, browser and device information, pages viewed, referring pages, approximate location, dates and times of visits, and interactions with the website or embedded content. Cookies and similar technologies may collect this information.
- Email activity: Subscription preferences and delivery information. Marketing emails may also use technologies that report opens and link clicks to help measure engagement.
Messages and course responses may reveal religious beliefs or other sensitive information you choose to share. Please provide only what is necessary for your request and avoid sending payment-card numbers, medical records, or sensitive information about other people through general forms or email.
How we use information
We use personal information to:
- Create and administer accounts, authenticate users, provide course access, and record learning progress.
- Process purchases and donations, fulfill and ship orders, arrange local pickup, send confirmations and tracking updates, maintain transaction records, and address payment or refund questions.
- Respond to inquiries and provide support.
- Send ministry updates, educational resources, and marketing communications in accordance with your preferences and applicable law.
- Understand how people use the website and improve its content, usability, and performance.
- Measure advertising results and reach visitors through the advertising services described below, subject to applicable choices and requirements.
- Detect bots, fraud, account misuse, and security incidents.
- Meet legal and accounting obligations, resolve disputes, and enforce our Terms of Use.
Accounts and website forms
Information you provide when creating an account, taking a course, or submitting a website form, including a donation form, is processed through our website and relevant connected services. Authorized personnel and providers supporting our website may access information as needed to perform their work.
Payments through Stripe and Square
Stripe processes online course payments and donations. Square processes store purchases and other payments. Payment-card information is submitted to and processed by the relevant payment processor through its payment integration. Trochia does not store your full payment-card number or card security code on its website. We retain transaction records and may receive the limited payment details described above.
Stripe and Square also process information for purposes such as fraud prevention, security, and legal compliance. See the Stripe Privacy Policy and Square Privacy Notice for Customers. If you use Square buyer features such as Square Pay or a buyer account, see the Square Buyer Features Privacy Notice.
Cloudflare Turnstile
We use Cloudflare Turnstile to protect forms from spam, bots, and abuse. Turnstile processes technical signals, such as your IP address, browser information, connection characteristics, and information identifying the website, to distinguish human visitors from automated traffic. Cloudflare also uses these signals to improve Turnstile’s bot detection capabilities.
Cloudflare’s processing is described in the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum. Contact us about privacy requests relating to our use of Turnstile; the addendum also provides Cloudflare’s privacy contact information.
Email marketing through ActiveCampaign
We use ActiveCampaign to maintain our name and email lists, manage subscription preferences, and send communications. ActiveCampaign processes our subscriber information on our behalf under its agreements with us. This Privacy Policy governs our use of that information; ActiveCampaign’s own website privacy policy does not replace it.
You can unsubscribe from marketing emails using the unsubscribe link in an email or by contacting us. Unsubscribing from marketing does not stop necessary account, security, purchase, donation, or service messages. We may retain a record of your opt-out to respect your preference.
Cookies and Google Analytics
Cookies are small files stored on your device. We and the providers used on our website use cookies and similar technologies for account sessions, security, site functionality, analytics, advertising, and embedded media.
We use Google Analytics to understand website traffic and interactions. It may collect identifiers, device and browser information, pages viewed, and activity on the site. Google processes IP addresses during collection; Google states that Google Analytics does not log or store IP addresses. Learn more about Google’s use of information from sites that use its services and the Google Privacy Policy.
Google may combine information with activity from other sites or services in accordance with its policies and your settings. You can manage Google’s personalized advertising choices through Google My Ad Center.
You can manage or delete cookies through your browser settings. Blocking cookies may affect account login, course access, payments, or media playback. Google offers a Google Analytics opt-out browser add-on for supported browsers. The add-on limits Google Analytics collection; it does not stop all tracking by other services.
Google Ads and Google Tag Manager
We use Google Tag Manager to manage the tracking tools on our website and store, including Google Analytics and Google Ads. We use Google Ads conversion tracking and remarketing to measure the effectiveness of our advertising and show ads to people who have visited our website on other sites and apps within Google’s advertising network.
These tools may use cookies and similar technologies to measure ad interactions, website visits, sign-ups, and donations. When you make a donation, the donation amount may be recorded as a conversion in Google Analytics and Google Ads to help us measure advertising performance. We do not intend to send sensitive personal information through these tracking tools.
For more information about how Google uses information for advertising, review Google’s Advertising Privacy Policy.
Meta Pixel
We use the Meta Pixel, a tool from Meta Platforms, Inc. (Facebook and Instagram), to measure visits and the results of our ads, and to show our ministry’s ads on Meta’s platforms to people who have visited our website. When you load a page, the Meta Pixel may send Meta your IP address, browser and device information, the pages you visit, and cookie identifiers. Meta may connect this to a Facebook or Instagram account you hold and use it under its own policies. See Meta’s Privacy Policy and manage ad choices in your Meta Accounts Center ad preferences.
YouTube Vimeo and Spotify
Our website includes embedded content from YouTube, Vimeo, and Spotify. When a page containing an embed loads or you interact with the player, the provider may receive your IP address, device and browser information, the page visited, and playback or interaction data, and may use cookies or similar technologies. Collection can occur before you press play, depending on the player and its settings.
These providers may associate activity with an account you have with them and may collect information about your activity over time and across different websites. Their practices and available choices are explained in the Google Privacy Policy for YouTube, Vimeo Privacy Policy, and Spotify Privacy Policy.
Website fonts
Our website uses Adobe Fonts and Google Fonts. When fonts are loaded from these providers, your browser sends technical information, such as your IP address and details of the font request, so the fonts can be delivered. See the Adobe Fonts privacy information and Google Privacy Policy.
When we disclose information
We disclose information to providers as needed to operate the website and deliver the services described above, including website hosting and maintenance providers, payment processors, shipping carriers and fulfillment providers, email platforms, security services, analytics providers, advertising platforms (Google and Meta), font providers (Adobe Fonts and Google Fonts), and embedded-media providers. We provide carriers and fulfillment providers with the order, recipient, address, and contact details needed to deliver your purchase. Some providers also process information for their own purposes under their privacy policies.
We may also disclose information to professional advisers; when required by law or valid legal process; to protect rights, safety, or security; to investigate fraud or misuse; or at your direction. If Trochia undergoes a merger, reorganization, or transfer of operations, information may be disclosed or transferred as part of that process, subject to applicable law and appropriate protections.
Your choices and privacy requests
You can review and update available profile information in your account. You may also email hello@trochia.org to request access to, correction of, or deletion of your personal information, or closure of your account. Please identify your request and the email address associated with your account or interaction with us. Do not send your password or full card details.
We may need to verify your identity before disclosing or changing information. We will respond as required by applicable law and explain any relevant limits. Deleting an account may end access to courses and associated progress records. Certain information may need to be retained for transaction records, security, legal obligations, or disputes.
California residents and browser privacy signals
California residents may have privacy rights under laws that apply to the organization and processing involved. If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to our processing of your information, those rights may include access and information about collection and disclosure, deletion, correction, portability, opting out of sale or sharing for cross-context behavioral advertising, limiting certain uses of sensitive personal information, and freedom from unlawful discrimination for exercising those rights. These rights are subject to legal conditions and exceptions. We do not sell personal information for money. We use advertising cookies and pixels from Google and Meta, described above, which some state laws may treat as “sharing” personal information for cross-context behavioral advertising. To request an applicable opt-out of sale or sharing, email hello@trochia.org. You can also manage personalized advertising through the Google and Meta controls described above. Those provider settings do not necessarily stop all collection or replace rights you may exercise directly with us. This notice does not represent that Trochia is subject to every provision of CCPA/CPRA.
Contact us at hello@trochia.org to make a request or ask about rights that apply to you. Where applicable law permits an authorized agent to act for you, we may require proof of authorization and appropriate identity verification. You may also contact us about California’s Shine the Light law, where applicable, concerning disclosures to third parties for their own direct marketing.
We do not currently change our website’s data collection in response to legacy browser Do Not Track signals. Third-party analytics and media providers may collect information across websites as described above. Global Privacy Control (GPC) is a separate signal that can communicate an opt-out of sale or sharing. Where applicable law requires us to honor GPC or another recognized opt-out signal, we will do so. A browser signal does not necessarily block all cookies or collection needed to provide requested services.
Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, considering the nature of the information, your account and course access, legal and accounting requirements, security needs, and the resolution of disputes. Different types of information may have different retention periods. Backup copies may remain until replaced or deleted in the ordinary backup cycle.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure. Keep your login credentials private and contact us if you suspect unauthorized account access.
Age requirements and international visitors
Our website and courses are primarily intended for adults. Teenagers ages 13–17 may use our services only with the permission and supervision of a parent or guardian who agrees to our Terms of Use. Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information, contact us at hello@trochia.org so we can investigate and take appropriate steps to remove it.
Trochia operates from California. Our providers may process or store information in the United States and other countries, where privacy laws may differ from those where you live. Rights and safeguards required by applicable law continue to apply.
Changes and contact
We may update this policy as our services or practices change. We will post the revised policy with a new last-updated date. For material changes, we will provide a prominent website notice or notify affected users by email, as appropriate, and obtain consent where required by law.
For questions or requests about this policy, contact Trochia Ministries at hello@trochia.org.